Before sending your camera, it is always safe to contact us by e-mail describing the problem or symptom. This way we could instantly determine the cause and provide you possible solutions for it. Every camera will be inspected and evaluated upon arrival. If your camera requires a major replacement part such as main circuit board, shutter unit or external covers this may add to the total cost. In such cases we will immediately inform you via email or phone and proceed with the repair only upon your approval. All repairs are done on premises and guaranteed for a period of 90 days. We do not ship anything out to other service facilities. Repairs usually takes from 5 to 7 working days depending on the condition and severity of the problem. In some instances allow additional week for parts ordering. In case we cannot repair your camera we will return your payment with your camera and enclose a note explaining what we found wrong with your camera. For further questions please visit FAQ link or e-mail us at garryscamera@yahoo.com.